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Terms and Conditions

This website is managed by Equity Oriental Medicine. Equity Oriental Medicine offers all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Throughout the site, the terms “we”, “us” and “our” refer to Equity Oriental Medicine.

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By visiting our site and/ or purchasing something from us, you engage in our service and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the website.

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Agreeing to these Terms of Service, you represent that you are the age of majority in your state or province of residence or you have given us your consent to allow any of your minor dependents to use this website.

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We reserve the right to refuse service to anyone for any reason at any time.

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Please read these Terms and Conditions diligently before using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

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Any new features or tools added to the current website will be subjected to the same Terms and Conditions. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to review the website regularly for the latest update. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

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Equity Oriental Medicine uses Cliniko, which is an online platform that provides us with a system for booking, collecting payment for Telehealth consultations and storage of Personal Information that allows us to continue to provide our services to you.

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Herbal medicine products

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Only patients/clients that are deemed appropriate will be prescribed with herbal medicine. This will be at the discretion of the Practitioner after the consultation. The cost of herbal medicine product made available to the patient/client  by us is not included in the consultation fees.

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You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. A breach or violation of any of the Terms will result in an immediate termination of your Services.

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Cancellation of appointments

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Notice of Telehealth appointment cancellation must be advised 24 hours prior to the scheduled appointment. Patient/Client must email contact@equityorientalmedicine.com regarding the appointment cancellation. Telehealth appointment cancelled 24 hours prior to the scheduled appointment will be refunded the appointment fee minus a processing fees of $1.74.

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You understand that your personal information may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

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You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

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Information on this website if provided for your reference only and does not constitute medical advice. The use of the information on this website is at your own risk. We reserve the right to modify the contents of this site from time to time. It is your responsibility to review the site regularly for any new updates or changes. 

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We reserve the right  to make changes to the prices of our products and consultation fees or to discontinue or modify the service without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

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We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

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You agree to provide current, complete and accurate purchase and account information for all purchases made at our website.

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Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not liable for any third-party materials or websites, or for any other materials, products, or services of third-parties, and vice versa.

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We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and Terms and Conditions before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party, and vice versa.

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We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. We take no responsibility and assume no liability for any comments posted by you or any third-party.

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Your disclosure of personal information through our website and during consultation are governed by our Privacy Policy.

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In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

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We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

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You agree to indemnify, defend and hold harmless Equity Oriental Medicine, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, practitioners and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

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These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

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We undertake no obligation to update information in the Service or on any related website, including pricing information.

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We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website regularly for any updates. Your continued use of our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

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Questions about the Terms and Conditions should be sent to us at contact@equityorientalmedicine.com

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